Water Utility

Starting or Stopping Service

To start water service at a new address, visit City Hall at 123 Dailey Ave during regular business hours. Please bring a valid photo ID and proof of ownership or a lease for the property. A deposit may be required for new accounts. To stop service, contact City Hall at least two business days before your move-out date and provide a forwarding address for your final bill.

Billing & Payments

• Water bills are issued monthly.
• Payments may be made in person at City Hall during business hours or mailed to City Hall.
• Please include your account number with all payments.
• Late fees may apply to balances not paid by the due date shown on the bill.
• Accounts with past-due balances may be subject to disconnection after notice.

Reporting a Leak or Water Problem

If you notice water bubbling up in a yard or street, a sudden loss of pressure, or a meter that appears damaged, please call City Hall at (205) 286-2243. Leaks on the customer side of the meter are the responsibility of the property owner.

Line Flushing & Maintenance

The town periodically flushes water lines to remove sediment and keep water fresh. During flushing, customers may experience temporary discoloration or reduced pressure. If this occurs, run a cold-water tap until the water runs clear and avoid washing laundry until it does.

Boil Water Notices

If a main break or loss of pressure occurs, a precautionary boil water notice may be issued. During a boil water notice, bring water to a rolling boil for at least one minute before drinking, cooking, making ice, or brushing teeth. Notices are posted at City Hall and in the Alert Center.

Protecting Pipes in Cold Weather

• Insulate exposed pipes under homes and in outbuildings.
• Let a faucet drip slowly during hard freezes.
• Open cabinet doors under sinks on exterior walls.
• Know where your main shut-off valve is located.